Gold Jewelry FAQ | 916 & 999 Gold Guide | Best Gold Shop Asia

Q: What is the difference between 916 and 999 gold?

999 gold (24K) is 99.9% pure gold and is commonly used for bars, coins and selected high-purity jewellery. 916 gold (22K) is 91.6% pure gold mixed with other metals for added durability, making it suitable for many daily-wear jewellery designs.

Q: How do I know my gold is authentic?

Gold products are hallmarked where applicable. Eligible purchases include an E-Gold Certificate, and XRF purity testing may be used to assess gold content.

Q: Is 999 gold better than 916 for investment?

999 gold has a higher gold purity and is commonly chosen for bars, coins and long-term gold ownership. 916 gold is often chosen for wearable jewellery because it balances high purity with added durability. Gold prices can rise or fall, and jewellery prices may also include workmanship and other charges.

Q: How are your gold prices calculated?

Our published prices consider the current gold rate together with applicable workmanship and product charges. Rates and charges can change, so confirm the final price before purchasing.

Q: Is delivery free in Singapore?

Yes. Standard local delivery within Singapore is free, with no minimum order value, delivery fee or location surcharge. Orders are delivered by our own courier team.

Q: Do you offer same-day or next-day delivery?

Orders confirmed before 12 PM are eligible for same-day delivery. Orders confirmed after 12 PM will normally be scheduled for the next available delivery day. We deliver daily in the 2 PM–6 PM and 7 PM–11 PM windows, subject to availability and confirmation with you. See our Shipping Policy for full details.

Q: Do you ship internationally?

We currently deliver to Singapore addresses only. International delivery is unavailable.

Q: Can I exchange my jewellery?

Eligible purchases may be exchanged within 14 calendar days from the date you receive the item. Items must be unused, unworn and in their original condition, with original packaging, tags and proof of purchase. Exclusions apply to customised, personalised, altered, special-order and final-sale items, and gift cards. See our Exchange Policy for eligibility and full terms.

Q: Do you offer refunds, and are exchanges free?

We offer exchanges only, not cash, card or store-credit refunds. Eligible walk-in exchanges have no exchange service fee. For an online exchange, choose a higher-value replacement and pay the price difference; a S$20 delivery and collection fee applies.

Q: What should I do if my order arrives damaged or incorrect?

Inspect your order when it arrives and contact us promptly. Keep the item, packaging and delivery evidence so our team can assess the issue and provide an appropriate solution. Contact us on WhatsApp at +65 9770 2921.