Exchange Policy

15-Day Exchange Only — No Refunds

Thank you for shopping with Best Gold Shop, operated by Emphasis Gold Pte Ltd. Purchases are eligible for exchange within 15 calendar days from the date the item is received. We do not provide cash, card or store-credit refunds.

Exchange Eligibility

• Contact us or visit our shop within 15 calendar days of receiving the item.
• Provide the original receipt or other valid proof of purchase.
• The item must be unused, unworn and in its original condition, with its original packaging, tags and included items.
• Customised products, special orders, altered or personalised items, gift cards and final-sale items cannot be exchanged unless required by applicable law.

Walk-In Exchange

Eligible items in their original condition may be exchanged at our retail shop without an exchange service fee.

Online Exchange and Delivery

For an online exchange, choose a replacement item of a higher value and pay the price difference. A S$20 delivery and collection fee applies. Additional delivery surcharges may apply where stated in our Shipping Policy.

After 15 Days

Requests received after the 15-day exchange period will be treated as a trade-in based on the item’s assessed gold content, condition and the applicable market value, rather than as a retail exchange.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives. If an item is defective, arrives damaged or is not the item ordered, contact us promptly so that we can assess the issue and provide an appropriate solution.

Delivery and Other Charges

Delivery, collection and other service charges are non-refundable. Customers are responsible for applicable exchange delivery costs unless the item supplied was defective, damaged on arrival or incorrect.

Contact Us

Email: admin@bestgoldshop.asia
Best Gold Shop, 38 Joo Chiat Road, Singapore 427366