Exchange Policy

Exchange Policy

At Best Gold Shop / Emphasis Gold Pte Ltd, we uphold a No Refund, Exchange-Only Policy.

Thank you for choosing to shop with us. If you are not fully satisfied with your purchase, we are here to assist you.

Exchange Process

You have 7 calendar days from the date of receipt to exchange an item. To be eligible, the item must be unused, in its original condition, and packaging, along with the receipt or proof of purchase.

Shipping

Customers are responsible for covering their own shipping costs for returns, which are non-refundable.

Damages and Issues

Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately so we can evaluate and resolve the issue promptly.

Exceptions / Non-Exchangeable Items

Certain items cannot be exchanged, such as perishable goods, custom or personalized products, personal care items, hazardous materials, flammable liquids, or gases. Unfortunately, sale items and gift cards are also ineligible for exchange.

If you have any questions regarding the return process, feel free to contact us at admin@bestgoldshop.asia.